Originally published June 26, 2009.
While on a family vacation, I (Rob Packard) received this email from one of my employees:
Marjorie Bruce called Trisha to say that our rep (Dave) just took off her old skylights and left without installing the new ones. “Now I’ve got two empty holes and a storm is on its way”. Trisha gave her Dave’s cell number and she leaves him a message in a panic asking him to hurry back with her new ones. Dave calls me stating that he did indeed replace them with FCMs at 10 a.m. this morning. I call the customer and she repeats that there is nothing up there.
After a quick broom-stick test, she thanked us for her new amazingly invisible skylights.